• Parapente au bord du lac d'Annecy

Covid 19 Information Page

 

Covid 19 Updates

This page details and outlines all information relating to Covid 19 and the campsite in order to reassure you and provide you with all the necessary information and answer any questions that you might have before booking with us.

 

Booking your holiday in 2021

Book with confidence for 2021

We will allow you to either modify your stay for free in 2021, postpone your stay to 2022 or refund you (18 months after the date of your stay & excluding booking fee & cancellation insurance) if any of the following circumstances occur in France:

  • - France is under confinement/ lockdown
  • - French borders are closed
  • - The campsite is closed due to Covid 19
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If you would want to cancel for any other reason than the above, we strongly advise you to subscribe to the new cancellation insurance of Campez Couvert that we offer when booking. This insurance policy now covers you for if you contract Covid 19 before or during your holiday and or if you are a case contact. See further information here. (link to the assurance annulation doc).

Non French bookings:

For bookings that are made from outside of France, please be aware that if the government of your country puts restrictions in place/ closes their borders we are unable to modify or postpone your stay and you will loose what you have paid. This is why we strongly recommend you to get your own insurance in your country. It is unfortunately a risk that you will be taking and because we are a small family campsite business, we are unable to provide flexible booking options to customers from overseas due to the risk that it would put us in this summer by doing this. We would like to be honest and upfront with you about our policy and it is your choice / risk to take – hopefully the situation with Covid 19 will have improved by the summer of 2021 and therefore you will not have to worry but we need to be honest with you about what we can offer.

Cancelation insurance:

On making a booking at our campsites, we offer cancellation insurance at 2,8% of your stay from our partner, Campez Couvert. This insurance covers you for a range of circumstances relating to Covid 19, as well as the normal cancellation reasons (see here for the details of the policy and the Covid 19 extension policy). Please note that it only covers French government closures and policies and does not cover your own countries rules apart from if you have Covid etc.

Protocol sanitaire for 2021 for Covid 19

After successfully delivering our customers with their holidays without any incident occurring in the summer of 2020, we are very confident for summer 2021 and we have a sensible plan for 2021 that will mirror 2020.

 

Services in 2021

As in 2020, all campsite services and facilities in 2021 are planned to be maintained.

Swimming pool areas & waterslides

All swimming pool areas will be open, including the indoor swimming pool and sun roof terrace. Customers are asked to respect social distancing of 1 metre and there is plenty of space in our swimming pool areas for our customers to do this. Our swimming pool areas are large enough for us to not have to put number restrictions in place and last summer there was always plenty of room for everyone.

Animations

All animations on the campsites are maintained, however activities are adapted to ensure the adherence of the government health & safety measures in relation to Covid 19. Animators and children over a certain age are required to wear masques and social distancing is respected. Foam parties are not currently running, however the concert nights and late night pool party on Wednesdays in the high season are maintained!

Children’s playground (at both sites) & bouncy castle (at La Ravoire)

All play areas are open and parents are asked to ensure that their children wash their hands at the playground/ use handgel provided at the playground before and after playing. 

Bar & restaurant

The bars & restaurants of both campsites will be open and customers are required to wear masques indoors.

Gym at La Ravoire

Subject to government rules at the time, the gym will be open and customers are asked to respect social distancing and clean equipment before and after use.

 

Covid 19 Health & safety protocol measures
in place on our campsites

  • - Social distancing measures are in place in all public areas on the campsite 
  • - Customers are required to wear masques in all indoor spaces on the campsite
  • - Customers are asked to use the hand gel provided before entering all public areas on the campsite
  • - All public areas will be cleaned & disinfected on a regular basis.
  • - The toilet & shower block is cleaned & disinfected multiple times a day by our staff and we have employed more cleaners to help keep our sites even more clean
  • - All campsite accommodation is cleaned with antiviral products and is aired between use of each customer
  • - Customer numbers are limited in the reception & shop
  • - Customers can download our free campsite application ‘Cool n camp’  which provides plenty ofg useful information about the campsite and your holiday with us ( on booking you will have receive an email on reservation with the details and the codes to login)
 

Of course it can change ...

As we all know too well, things can change quickly… perhaps life will be back to normal by the summer or perhaps it will not! As the sanitary condition in France improves, the regulations may change therefore we will adapt to these changes as we are instructed.

We are adapting constantly to the changes and our most important objective is to ensure that we provide you with the best communication and provide you with regular updates. In 2020 we received high levels of praise from many of our customers for the email updates that we sent them as things evolved between March and August and our customers appreciate our communication & honesty (see our Tripadvisor, Google, Guestsuite and Zoover reviews for the evidence!).

We want you to know that if you book with us this summer, we promise that we will provide you with clear, honest and friendly communication!

After a complicated year, holidaying in the fresh alpine air at camping La Ravoire & Camping Les Fontaines in 2021 will be the perfect holiday for you to relax and unwind. Situated next to Lake Annecy, our campsites provide you with the perfect place to relax and unwind with many outdoor activities on offer for you. The activities are endless; cycling, hiking, watersports, lake beach days, visiting the beautiful venetian town of Annecy and tasting the local cheese dishes of Tartiflette and Raclette… there is so much to do!

 

Your questions answered

What will happen if I go ahead with my booking for 2021 and then the campsite is forced to shut due to a local or national lockdown IN FRANCE?

As of the French ordonnance 25th March 2020, we would be legally obliged to provide you with a credit voucher valid for 18 months. If you are then unable to use the credit voucher, at the end of the 18 months, we will provide you with a full refund. Please note that this is only if there is a lockdown in France and does not apply to lockdowns in your own country.

What will happen If my countries government (not France)  impose any lockdowns, quarantines etc?

We will not be able to provide any refunds or credit vouchers or any movements to 2022. It is your risk to take when booking or your responsibility to find an insurance that will cover you for this eventuality.

When would the balance of my holiday be due?

For Accommodation & Camping Pitches : A non-refundable 20% deposit is to be paid on reservation for mobile homes & safari tents and a deposit of 106 euros is to be paid for camping pitches. The remaining balance of 80% is due 1 month before the holiday for both accommodation (all season) and camping pitches (July & August)

What is your cancellation policy?

  • If you cancel up to 1 month before your stay, the deposit is lost. Once a deposit has been paid, it is non-refundable if you cancel for any reason.
  • If you cancel 1 month or less before your stay, the totality of the holiday is lost (You therefore need to make sure that you have an insurance in place otherwise it is at your own risk)
  • If the campsite cancels your stay due to a local or national lockdown in France, you will receive a credit note for 2022 and after 18 months, you will be entitled to a full refund if you do not use the credit note (minus the 16-euro booking administration fee).
 

Your booking in May 2020 was cancelled by us because France was in lockdown?

You have 2 options:

I was booked in for May 2020 and the campsite cancelled my stay because France was in lockdown, am I able to now get a refund because I am not sure if I want to now come in 2021?

Yes, as of the French ordonnance 25​th​ March, we are legally obliged to provide you with a credit voucher valid for 18 months If you are then unable to use the credit voucher, at the end of the 18 months, we are obliged to provide you with a full refund including your deposit (minus the 16 euro administration fee).

Therefore, if you would like to cancel your booking and not risk coming in May 2021, we can provide you with a full refund this winter. Please send us your international IBAN number and Swift / Bic code in an email and we will process the refund. Please note that we will process this for you later in the winter when we have more time (we are not legally required to provide you the refund until September 2021, however we are happy to issue it before then).

I have a stay re-booked for the May half term 2021 which was cancelled this year in 2020 and I would like to move this to 2022 instead of coming in 2021 so that I can keep my usual mobile home that I normally book

No problem, we will move it directly to the May half term of 2022 (please confirm the dates with us) now for you and you will be able to have the same accommodation that you had booked this year and same emplacement that you had booked. Please email us with email entitled ‘May 2022’